Get in Touch With Us
This is the page to use if you want to reach the people who research and write Non Gamstop Casinos. We cover free spins casinos not on GamStop for UK readers, and most messages we get are about the same handful of things: what a free spins offer actually requires, why a withdrawal is being held, whether a payment method works in pounds, or a factual correction to something we have published. All of it goes to the same inbox.
Email: [email protected]
We aim to reply within two working days. We are a research and comparison publisher, not a casino operator, so we cannot access your account, release a payout, cancel a bonus or overturn an operator's decision. What we can do is explain the terms, point you at the right complaints route, and correct our own pages when they are wrong.
Before You Write: Who Can Actually Help
| Your issue | Who to contact first | What we can add |
|---|---|---|
| Free spins missing, bonus not credited, wagering balance wrong | The casino's own live chat or support email | We can explain how the advertised terms read and whether the outcome matches them |
| Withdrawal delayed, KYC or source-of-funds documents queried | The casino, then its licensing authority or listed alternative dispute resolution body | General guidance on verification steps and typical escalation order |
| A page on this site looks out of date or inaccurate | Us, directly | We recheck against the operator's published terms and amend or date-stamp the page |
| You want to stop gambling or set limits | GamCare on 0808 8020 133, or the National Gambling Helpline, free and 24/7 | We will point you to self-exclusion, deposit limit and blocking software options rather than to casinos |
How We Make Money, Stated Plainly
Some of the casino listings on this site carry commercial links, and Non Gamstop Casinos may earn a commission if you open an account through one. That arrangement pays for the research; it does not buy a position in our rankings or soften a write-up. If you email us convinced that an operator's placement is bought, say so and name the page — we will tell you straight whether the link is commercial and what the ranking was based on.
Questions We Get Most About the Free Spins Sites We List
Rather than answer these one at a time, here is where the recurring queries actually land. The offers below are the ones readers ask about most often, and each has a real catch worth knowing before you write in about it.
Betmica — the biggest headline number, and the biggest small print
Betmica sits top of our list (editorial rating 10.0) largely because of scale: a welcome offer advertised at 570% up to £5,700 plus 270 free spins, with sterling accounts and the kind of slots breadth that keeps spins usable. Most contact we receive about it concerns the spins arriving in daily tranches rather than all at once, and readers surprised that a percentage that large is spread across several deposits. The limitation is inherent to the structure: a multi-thousand-pound match with hundreds of spins carries wagering you are unlikely to clear casually, and any winnings from free spins are normally capped. Read the cap and the expiry date before the deposit, not after.
Kikibet — spins volume, tighter game weighting
Kikibet (9.9) earns its place because 300 free spins alongside a 350% match up to £5,555 is one of the larger spin counts we have recorded, and the spins are the point here rather than a garnish on the cash bonus. The queries we field tend to be about game contribution: spins are usually locked to named slots, and table games often contribute little or nothing toward wagering. Its drawback is that the headline percentage looks generous mainly because the qualifying deposit tiers are stacked — the top of the range is not what a typical first deposit unlocks.
Betninja — a flatter, easier-to-read offer
Betninja (9.8) is on this page as the readable alternative: £1,000 and 100 free spins to all new players, quoted in pounds with no percentage arithmetic to unpick. Readers who find the 500%-plus packages confusing usually get on better here. The trade-off is straightforward — a smaller spin allocation and a lower ceiling than the offers above it, so if spin volume is your main criterion this is not the one. Minimum deposit and maximum bonus bet rules still apply and still void bonuses when ignored.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our editorial assessment, not customer review scores. Offers in euros or dollars mean currency conversion on deposit and withdrawal for a UK player, which is a cost worth asking us about if a page is unclear. Full reasoning sits on our best non GamStop casinos rankings.
Money Questions: What It Costs and How You Get Paid
A large share of our inbox is payment-related, so here is the general shape of it. To take part you need a qualifying deposit — minimums on sites of this type commonly sit around £10 to £20, and depositing below the stated minimum is the most frequent reason a free spins offer fails to trigger.
- Debit cards — the usual UK route, normally instant on deposit. Credit cards are prohibited for gambling in Great Britain.
- E-wallets — often the quickest withdrawal option. PayPal availability at offshore sites is inconsistent; check on the cashier page rather than assuming.
- Bank transfer — reliable, slower, and typically the method used for larger payouts.
- Prepaid vouchers such as Paysafecard — deposit-only in most cases, so you will need a second method to be paid out.
- Cryptocurrency — accepted at several offshore operators, with network fees and price movement as the trade-offs.
Ask us about fees, weekly or monthly withdrawal caps, and currency conversion if a site quotes in euros. Processing times quoted by operators are advertised figures; verification usually decides the real wait. Expect KYC documents and, on larger sums, source-of-funds checks.
What You Are Actually Playing
Free spins almost always mean slots, so that is where our coverage weights: standard video slots, progressive jackpot titles, and the volatility and RTP differences that decide how a spin package behaves. Beyond that, these sites carry live dealer rooms with blackjack, roulette and baccarat, plus RNG table games. The key point for a contact query: live and table games often contribute a small percentage, or nothing, toward wagering a spins bonus. Mobile play is standard across the list, though game availability in a browser can differ from an app.
Sportsbooks Sitting Alongside
Several operators here run a sportsbook next to the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets work differently from casino free spins: they usually attach minimum qualifying odds, often around 1.50 in decimal terms, and the stake is not returned with winnings. Where a shared wallet exists, casino bonus funds may be blocked from sports betting entirely. If that is what you are writing in about, tell us which operator and we will explain how their terms read.
Eligibility, Licensing and the Limits of What We Can Do
You must be 18 or over to gamble. The casinos covered here are not licensed by the UK Gambling Commission; they hold overseas licences, commonly Curaçao, and are not part of the GAMSTOP self-exclusion scheme, which applies to operators licensed in Great Britain. That distinction matters and it is the reason for several of our sternest contact replies: accepting British customers is not the same as being authorised to serve them. UKGC protections, including GAMSTOP and the UK complaints framework, do not extend to offshore sites, so your dispute route runs through the operator and then its own licensing authority.
If you are registered with GAMSTOP and your exclusion period is still running, please do not email us for workarounds — we will not provide them. We will point you to GamCare, to deposit and loss limits, and to gambling blocking software instead. Nothing on this site should be read as a guarantee of payment or a claim that any casino is completely safe.
Corrections, Complaints and Partnerships
- Corrections — include the page, the claim you dispute and, ideally, a link to the operator's current terms. Verified errors are fixed and the page re-dated; our facts were last checked on 23 September 2026.
- Complaints about our coverage — tell us what we got wrong and what you would expect instead. We reply in writing.
- Operators and affiliates — introduce the brand, the licence it holds and the markets it accepts. We will review it on the same criteria as everything else, and commercial terms are agreed separately from any placement.
- Press and research — say what you need and your deadline.
One request: do not send passwords, full card numbers or identity documents. We have no use for them and no way to act on them.
Getting a Faster, Better Answer
The messages we turn round quickest name the casino, quote the exact bonus term in question, and say what has already happened with the operator's own support. If your question is really "which of these is worth my time", the rankings page is the better starting point and you are welcome to write afterwards with whatever it did not answer. Take your time over it — there is no offer here that expires because you paused to read the terms.